Play Rules & Purchase Policy
We are located at 1604 N Mitchell in Cadillac michigan. We offer safe, immersive and hands-on play. We also offer subscription adventure kits for children ages 3-8. To keep children engaged and safe, we have guidelines for play and visits. If you purchase you’d agree to these rules and refund policy.
Refund Policy
We will refund any unused pass within 7 days of purchase. Adventure kits can be returned within 7 days of receiving for a full refund.
No call/no shows Reschedule, if you can’t make your reservations you can reschedule your playtime via the email confirmation or by phone. Any appointment that begins and the guest doesn’t show, is subject to cancellation and no refund.
We reserve the right to cancel and refund any pass purchase.
Play Rules
1. We encourage parent engagement and ask that you remain on-site for the duration of the visit. We don't provide drop off services at this time. An adult over 18 must accompany the child(s) on the reservation. You are welcome to enjoy the restaurant or axe throwing venue while your child plays, but must remain in the building.
2. Check in with the attendant once you arrive, we will request, the reservation email confirmation to check you in, and add your reward points to your account.
3. Please use the provided shoe guards upon entering to avoid debris, snow and moisture.
Have fun, be respectful, ask questions, make suggestions, volunteer!
Please note: we reserve the right to live record all activities for our safety and for marketing purposes.
FAQ
- What age group is the letter subscription best suited for? Ages 3-8
- 1a. What age is the playroom best suited? Ages 1 and up.
2. How often will my child receive an adventure kit? Once per month. You can purchase a one time kit without a subscription. Adventure kits that are purchased individually are shipped by Us mail. Bundles with passes and kits, the kit can be picked up at the playroom appointment.
3. What comes inside each letter? A letter, and adventure guide with an implement for completing the activity or mission.
4. Are the letters personalized with my child’s name? Yes.
5. Who are the characters sending the letters? Jas and Jax. They are real children, who have done or will complete the same activities.
6. Are the activities included educational? Yes, each activity at the playroom and the adventure kits are meant to encourage your child to problem solve, discover, create, learn new things, and share what they learned or created by writing back to Jas and Jax.
7. Can I purchase a subscription or playroom pass as a gift? Yes, please use the persons email, or share your email with them. Make sure to enter the correct name of the recipient.
8. When will the first kit arrive after I sign up? Within 3-7 days.
9. Can I choose the adventure themes for the kit? No. Not at this time.
10. What if we move — can I update our mailing address? Sure anytime, either by logging in, or contacting us.
11. Are the letters and playroom activities screen-free and hands-on? They are hands on and immersive. In some cases, your child may use a tablet or phone to gather info, print or create.
12. Is there a discount if I buy multiple months at once? Yes. 3,6 and yearly pricing. Formolayroom passes we offer several
promotional offers monthly. Please follow us on social media, for more info.
13. Can I cancel the subscription at any time? Yes. Pause or Cancel, anytime, through your online portal. Logging in is easy, no passwords to remember.
14. Will my child need special materials for the activities? Yes. We suggest you have markers, glue, tape, card stock, paint, scissors, boxes, a glue gun, foil, popsicle sticks. Clear plastic wrap. . Normal household items. The activity guide, will list, items needed. We will include in your letter specific implements to completely the adventure.
15. How do I know when the next letter is on the way? Email notification of shipment, will alert you.
16. Are the letters appropriate for children who are early readers? Yes, we divide activity’s and adventures by age. When you select your subscriptions make sure you select your child’s age group. 3-4, 5-6 or 7-8. Please note: ages 3-6 will require parent assistance, to complete activities.
17. Is there an option for siblings to each receive a letter? Yes, please purchase the correct number of subscriptions per child along with the correct age group for each child.
18. Will the letters encourage my child to write back? Yes, the goal is to become pen pals and share adventures. Writing back is completely optional.
19. Are the adventure kits different each month? Yes. The activity categories range from Science, Music, Art, Sensory and much more.
20. How much does this cost? Playroom passes are $7.95 per person. Each person needs a pass including adults.
Adventure kits are $7.95 for one time purchase,
24.95 for 3 months subscriptions,
$39.95 for 6 month subscription and
$79.95 for 12 month subscription.